Thanks for the clarification! Here's a revised version of your Cancellation & Refund Policy clearly stating that digital products are non-refundable and non-returnable:
Cancellation & Refund Policy
Last updated on: 27-03-2025 | 16:47:01
At SURAJ BABURAO DURGE, we aim to deliver the best experience to our customers. Please review the following policy carefully before placing an order.
ЁЯФД Cancellation Policy
- Cancellations will be considered only if the request is made immediately after placing the order.
- Once the order is processed or shared with vendors/partners, cancellation may not be possible.
ЁЯТ╗ Digital Products тАУ No Refund / No Return Policy
- All products sold by us are digital in nature (e.g., templates, designs, files, etc.).
- We do not accept returns or offer refunds for any digital products once they are delivered/downloaded.
- Please review the product details carefully before placing your order.
- In case of a technical issue (e.g., corrupted file, file not opening), contact us within the same day for support or assistance.
ЁЯУж Defective or Incorrect Files
- If you receive a damaged or incorrect file, notify our Customer Service team on the same day of delivery.
- We will verify and, if applicable, provide a replacement file.
ЁЯТ│ Refunds (If Applicable)
- Refunds are issued only in rare cases such as:
- Duplicate payment
- Failed transaction with payment deduction
- Approved refunds will be processed within 1-2 business days to the original payment method.
For any support or queries, please contact our Customer Service Team. We're happy to help!
